 |
 |
Surf Maldives Online Privacy Policy Effective July 13, 2005 Your privacy is very important to Surf Maldives Online ("we" or "us"). This Privacy Policy describes the principles and practices that apply to Personal Information (defined below) collected from users of our services ("you") on our Site, in telephone or e-mail communications, interviews and surveys. In summary:
The remainder of this policy describes our Personal Information handling practices in detail.
In this Privacy Policy, terms that commence with a capital letter are defined in this Section or in the preamble. "Guest" means an individual who can search and purchase Products or Services on the Site without being a Member. "Member" means an individual who has registered with the Site. Members choose a Member ID and a password. "Member ID" means the e-mail address you use (with your password) to login to our Site. "Clean and Green " or C&G or " Surf Maldives Online" or " MTO " or "SMO" or "we" means " Clean and Green Pvt. Ltd " and its subsidiaries and affiliates. "Personal Information" means any information, recorded in any form, about an identified individual, or an individual whose identity may be inferred from the information. This includes, for example, name, e-mail and mailing address and telephone number, billing and account information, and other information incidental to providing Products or Services (including information about individuals traveling with you). "Products or Services" means the live-aboard accommodation, resort accommodation, airline travel, hotel accommodation, ground transportation, tours, attractions, travel insurance, and other items available from the Site. To "Purchase" means to book, reserve or purchase. "Session Data" means usage information, such as the type of Internet browser and operating system an individual use, the domain name of the site from which the individual came, the date, time and duration of the visit, number of visits, average time spent on the individual's site, pages viewed, domain name of the individual, and number of cookies accumulated. "Site" means the www.surfmaldivesonline.com site together with the respective content, Products and Services available from these sites and sub sites. "Subscriber" means an individual who elects to receive offers or promotions from Surf Maldives Online without becoming a Member or a Guest. BY SUBMITTING PERSONAL INFORMATION TO US, AND/OR BY USING OUR SITE, YOU AGREE THAT WE MAY COLLECT, USE AND DISCLOSE SUCH PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW. If you do not agree with these terms, do not provide any Personal Information to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personal Information, we may not be able to provide you with Products or Services that can be offered on our Site only if we have access to certain Personal Information. Minors Minors (as defined under the laws of their jurisdiction or residence) are not eligible to register for, use, or Purchase the Products or Services available on our Site. We do not knowingly collect Personal Information from any Minor, and will not use this information if we discover that it has been provided by a Minor. Other Travelers or Contacts If you Purchase Products or Services for other travelers using your Member ID and password, or if you provide us with contact information of a third party, you must make sure that you have the right to do so. By providing the Personal Information of another traveler, you represent that you have all necessary authority and/or have obtained all necessary consents from such person to enable us to collect, use and disclose his or her Personal Information as set forth in this Privacy Policy. 3. What Personal Information do we collect? We collect only such information as necessary to provide Products and Services to you. When you are just visiting You can visit certain areas of our Site without revealing who you are or signing-in. When you register as a Member If you register with us as a Member, we collect Personal Information that is necessary to provide the Products and Services offered on our Site. We require that you provide your name and e-mail address. You also need to choose a password, which will be required to gain access to portions of our Site reserved for Member use. We might also request your home zip code. You may also elect to indicate your preferences for accommodation selection or meal requests, or provide details about your participation in loyalty or awards programs and applicable membership numbers, and other ticketing options. When you Purchase Products or Services as a Member When you Purchase Products or Services from our Site, you must provide payment or other necessary information. This includes, for example, billing information, driver information, or similar information as required by the accommodation service provider(s). When you Purchase Products or Services for a third party When you Purchase Products or Services for a third party, we will collect that third party's name and contact information, and other information as required by the travel service provider(s), so that we can complete the booking. When you use the Site as a "Guest" If you are not a Member, you may elect to use our Site as a Guest. If you Purchase Products or Services as a Guest, you must provide Personal Information to complete the booking (for example, name, phone number, billing information), as required by the accommodation service provider(s). You must also provide an e-mail address, so that we can send you our welcome e-mail and a confirmation of the Purchase. When you use "Subscribe" When you become a Subscriber, we collect your name and email address, so that you may receive offers or promotions from Surf Maldives Online without becoming a Member or Guest. When you call or write to our Customer Service When you call or write to our Customer Service, we collect contact information (name, phone number, mailing address or e-mail address) and information about the relevant Purchase as necessary to assist you. For example, if you call for assistance with a preexisting Purchase, or to make a Purchase, we may request your contact and billing information. When we send e-mails or e-newsletters When we send e-mails, e-newsletters, we may insert a pixel tag in the e-mail. 4. How we use the information we collect We use Personal Information in order to provide and enhance the Products or Services offered on our Site:
Session Data We use Session Data, collected through cookies , to better understand how our Site is navigated, how many visitors arrive at specific pages, the length and frequency of stays at our Site, the variety of searches of our Site's database, the types of browsers and computer operating systems used by our visitors and the Internet Protocol addresses from which visitors connect to our Site We also use this information to improve our Site content and ease of use, to personalize and improve your individual viewing experiences on our Site, and provide information that may be of interest to you. What we DON'T do We do not and will not, at any time, request your credit card information, Member ID, login password, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication. 5. To whom we disclose Personal Information From time to time, we may disclose your Personal Information as follows:
Disclosure without consent Please note that there are circumstances where the use or disclosure of Personal Information may be justified or permitted, or where Surf Maldives Online may be obligated to disclose information without consent. Such circumstances may include: • If required to comply with a subpoena or warrant issued or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with the rules or court relating to the production of records. If we receive a formal request to disclose your Personal Information in connection with a legal action, we will attempt to contact you about it, if permitted by law, via the e-mail address you provided during registration, before we respond to that request.
Corporate Travel - Surf Maldives Online for Business Customers If we have entered into an agreement with your employer to provide data on the Purchase of Products or Services by its personnel, and if you, or someone acting on your behalf, Purchase(s) Products or Services through our site and indicate(s) that your purchase is for corporate travel purposes either (a) by indicating in the booking path that the Purchase is for business travel or (b) by using a corporate credit card, we will provide your employer with the Personal Information necessary so that it can track your corporate travel purchased on our Site. 6. How we retain and store Personal information Retention and storage We will retain your Personal Information in our databases in accordance with our document management, retention and destruction policy and applicable laws. This period may extend beyond the end of your relationship with us, but it will be only as long as it is necessary for us to have sufficient information to respond to any issues that may arise later. For example, we may need or be required to retain information to allow you to obtain credit for trip your Purchased but had to cancel. We may also need the retain certain information to prevent fraudulent activity; to protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it. Your Personal Information will be stored in secured locations, and on servers controlled by Surf Maldives Online, located either at our offices, or at the offices of our service providers, as described in How we protect Personal Information . 7. How we protect Personal Information Surf Maldives Online employs physical, administrative and technical safeguards to help protect the confidentiality and integrity of Personal Information and to reduce the risk of loss, misuse, unauthorized access disclosure or modification of Personal Information. When Personal Information is sent to our service providers, we require, in our contracts with them, that they protect all Personal Information in a manner consistent with the principles articulated in this Privacy Policy. If you choose to contact Surf Maldives Online through the Site, you should be aware that any information transmitted electronically via the World Wide Web might not be secure. Surf Maldives Online assumes no liability for the loss of any information that you transmit to us via the World Wide Web. However, should you choose to pay by credit card when making a booking, reservation or purchase on the Site, your card details will be encrypted for the transaction. In communicating with you, we may send e-mail as unencrypted plain text because we are aware that most Members, Guests, or Subscribers cannot readily process encrypted e-mail. This is done for your convenience, but with the security concern that, if misrouted or intercepted, it could be read more easily than encrypted e-mail.
Third Party Advertisers Third parties advertise on our Site. We do not share any Personal Information about you with these advertisers unless you give us permission to do so, separate from any permission you provide during the Member registration process. These advertisers may seek to use cookies and pixel tags to track Session Data about the ads you have seen and types of things in which you appear interested. These advertisers may also use combined information about your visits to our Site and other sites in order to provide advertisements about related goods and services that may be of interest to you. When you click on one of these advertisers' links, you are leaving our Site and entering another site. We are not responsible for such third party's sites. You should carefully review the privacy statements of any other site you visit, because those privacy statements will apply to your visit to that site, and may be very different from our policy. Opting-Out As part of the registration process, we give you the ability to receive via e-mail or direct messaging information about our Products and Services, updates to our Site, customized advertisements and promotions that are targeted to your specific interest, such as flight specials, promotions, and other travel opportunities available on our Site and/or sponsored by our accommodation and travel service providers and advertisers. We send this information directly ourselves, or via third party service providers. If you do not opt-out from receiving these communications about our Site, we will send them to you. At any time, you may change which of the communications you wish to receive or not, by changing your preferences, as described in How to access, modify or delete Personal Information . In addition, in our e-mails and other communications, we will include instructions on how to unsubscribe and inform us of preferences if you decide you do not want to receive any future marketing or promotional e-mails from us. Links For your convenience, our Site provides links to other sites. When you click on one of these links, you are leaving our Site and entering another site. We are not responsible for such third party sites. You should carefully review the privacy statements of any other sites you visit, because those privacy statements will apply to your visit to such other sites. 10. Provisions of this Privacy Policy Changes to the Privacy Policy and Changes in Ownership We may change or supplement this Privacy Policy from time to time. We may also undergo a change of ownership. We will post an appropriate notice of changes to the Privacy Policy and changes or ownership on our Site. Privacy Policy changes will apply to the information collected from the date we post the revised Privacy Policy to the Site, as well as to existing information held by us. If we decide to change this policy in a material way, we will obtain the necessary consents required under applicable privacy laws if we seek to collect, use or disclose Personal Information for purposes other than those to which consent has been obtained, unless otherwise required or permitted by law. If any proposed change is unacceptable to you, you may request that we remove your Personal Information from our records, as described in How to access, modify or delete your Personal Information . If you have questions or concerns regarding Surf Maldives Online privacy practices, you should first contact the Surf Maldives Online sales department by writing to us at sales@surfmaldivesonline.com If you have any questions or concerns about (a) access to Personal Information, (b) the collection, use, management or disclosure of Personal Information, or (c) this policy or our information handling practices, (d) with whom your Personal Information is shared, or if you need further assistance with respect to our Privacy Policy, you should first contact the Surf Maldives Online sales department by writing to us at sales@surfmaldivesonline.com . We will attempt to respond to your questions or concerns promptly after we receive them.
|